Hi everyone,
we’re receiving an increasing number of PDFs generated from Canva. These sometimes cause problems in the RIP. Even PDFs containing only a single page image…
Have you noticed this as well? And if so, is there a possible reason why the RIPs might be failing?
Regards, Andreas
Hi Andreas,
are the problems always the same or different, and could we get one of these input files to reproduce the error on our side?
I noticed that some pages had been coverted to vector paths, and that image pixels were converted to tiny coulored vector squares, meaning milions of vector points. This was a big one.
(post deleted by author)
Can you elaborate? Do you have an error message? Do you have an example PDF with wich this issue can get reproduced? What RIP are U using?
best
Peter
Hi Peter, unfortunately I can’t post these PDF here for data protection reasons, but Christian has processed several of them without any problems using a Harlequin RIP. So it seems to be a different RIP that’s causing the issue – since there aren’t that many manufacturers left, it shouldn’t be too difficult to find one. I don’t have any log files yet. I’m currently looking into it, but it will probably take a while because of the holidays.
If each pixel has become a vector object that is the reason for the RIP to overload.
One simple solution would be to convert it to an image, with high resolution and try if that works better. The conversion might take some time.
And talk with the customer and work out a solution that works better.
Good morning Jan!
Some of the not-ripping PDF contain only one Picture per Page. Canva provides a separate setting to export to this kind of PDF. I would understand the issues if i would found thousands of vektor-objects and other well-known difficulties a PDF could serve, but this is not the case here.
Hi everyone,
since about 3-4 weeks, we are having similar issues with Canva-Files.
RIP-Error (HP Indigo):
-2 Jobs so far
Only working Solution:
PDF-Content to image
ColorLogic ZePrA (about 20-50 Jobs a day):
-Error: 19 (JPEG error, 822)
-Error: Application transferred too few scanlines
Solution (works for 6 out of 10 Jobs):
-Re-Distiller
Not working:
-Optimize PDF
-Re-Save PDF
It’s getting really annoying…
Happy holidays.
Paul
Hi Paul,
interesting. We have not seen many issues with Canva files specifically. But that may be because the have several workflows to create PDFs. If it would be possible to for you to send us these files to support@callassoftware.com, ideally with a short error description from the application or a log, that would be great. We would try to find out what is “special” in these files.
Dietrich
Seems to be a problem with HP indigo and there Version of Harlequin-RIP. The issue was forwarded to HP USA.
Hi Dietrich,
I’m going to collect error jobs and open a support-ticket referencing this post.
Best regards
Paul
There now is a known issue with jpeg files in PDFs created with Canva. Could that be the issue here as well?
I am also facing ever more issues with Canva files. This reddit thread discusses some of the issues. So far, we are fixing the files by Re-Distilling or Photoshop conversion. PitStop recently introduced a dedicated profile for fixing Canva PDFs in version 25.03. It would be nice to see something similar in pdfToolbox. Happy to provide examples if this is still needed.
Hi ckepper, we have seen one particular problem in Canva files where images are not properly encoded. It would indeed be helpful if you could send examples to support@callassoftware.com. Thanks.
Hi,
we just released a new version of pdfToolbox (16.2.672) that can repair an issue that often appears in such files (a missing entry) and that prevents their processing on some output devices. In order to repair the files the QuickFix “Resave PDF” has to be used with “Repair image streams”. Attached is a Profile for that.
Fix PDF and image issues.kfpx (2.5 KB)
Hi Dietrich,
we implemented the QFIX, it’s working great for 99 % of (our) Canva-Files.
I’m going to collect 3 to 5 files where it doesn’t work and open a support ticket.
Thank you very much for this fix, we had a lot of trouble with canva-jpg-errors.
Best Regards
Paul
Hi Paul,
thank you very much for the feedback. We are waiting for your remaining problems and will have a look as soon as possible.
Dietrich